The COVID-19 pandemic is having enormous impacts on economies across the globe. It has hit the service sector, like food and beverages, accommodation, retail, and hospitality, particularly hard since it traditionally depends on face-to-face communications.

In this Productivity Talk, Dr. Yoko Ishikura, Professor Emeritus of Hitotsubashi University, discusses how the service industry can recover from the COVID-19 crisis. Specific topics include how the pandemic is changing lifestyles, what the new normal in the service sector will be, and how service enterprises can adapt to the changes while improving productivity from the mid- and long-term perspectives.

Click here to watch the video.