Digital innovation: The OneService App in Singapore

This P-Talk episode dives into how a mobile app drastically improved public service delivery in Singapore. Dr. Sabrina Luk from Nanyang Technological University introduces Singapore’s OneService App, a digital innovation with over 500,000 users and 1.7 million annual reports in 2023. The app enhances public service delivery and citizen participation. It saved 175 man-days monthly at government agencies and reduced average case resolution time from 19.2 days in 2015 to 10.2 days in 2021. The app addresses various issues, from cleanliness and pest control to illegal parking and locating missing persons in partnership with Dementia Singapore.

Join us to explore this transformative app designed to revolutionize public service delivery in Singapore.

Please click here to watch.

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