Leveraging AI to Enhance Productivity and Customer Experience in the Hospitality Sector

As AI reshapes industries, its role in hospitality stands out for its ability to personalize experiences, streamline operations, and boost overall efficiency. This talk explores how AI can support the hospitality sector in meeting evolving guest expectations where personalized, responsive, high-quality experiences are no longer a luxury but an expectation. It also delves into the multifaceted ways AI can improve customer loyalty, operational productivity, and dynamic service through data-driven insights and automation.

Dr. Sara Quach Thaichon, Senior Lecturer in the Department of Marketing, Griffith University, Australia, discusses how investment in quality AI solutions can help firms in the hospitality sector to navigate this technological transformation with agility, fostering guest satisfaction and loyalty in an increasingly competitive landscape.

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