Event
Home » Events  »  » Omotenashi: You Will Never Forget

Omotenashi: You Will Never Forget


Welcome to the Gemba video series of the Asian Productivity Organization. In Japanese, “gemba” literally means “actual place” but generally refers to a specific site where work is carried out. These videos show good practices at production sites in Japan.

The theme of this video is “Omotenashi,” the Japanese approach to unforgettable excellence in customer service and hospitality, and introduces the latest examples from the hotel sector. It shows how a hotel tries to enhance both productivity and quality services for the ultimate in customer satisfaction.

Please click here to watch.

Subscribe to our APO YouTube channel for more videos and updates on our activities.

For any inquiries, please write to: p-talk@apo-tokyo.org.

Date 18 April 2023
Modality
Host
APO Secretariat
Organizer APO Secretariat
Translate »