Training Course on Data Analytic Skills for Service-sector Employees

Digital upgrading is essential for all businesses to improve productivity and stay competitive. The foundation of this transition is the data generated from all aspects of operations, which, with appropriate collection, processing, and analysis, help to optimize management, understand demand, and facilitate innovations that better satisfy the needs of customers. Many efforts for digital transformation are being made in the manufacturing sector to gain the easily observable outputs through digital technologies.

Nonetheless, according to an EU-Japan Centre report in 2022, services such as healthcare, retail, payment and financial transactions, transport, and general customer services also provide opportunities for digital upgrading and have direct impacts on daily life, expediting overall digital transformation in society.

Strengthening the capabilities of service-sector professionals for digital upgrading, especially the ability to leverage the power of data, will assist APO members in upgrading their businesses and building digital resilience.

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