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Training Course on Service Quality Management in the Retail Industry
The pandemic changed how service is provided in the retail industry. SMEs make up a large portion of retailers in APO members, making the sector particularly vulnerable to disruptions. Some challen
Training Course for Assessors of the Productivity Specialists Certification Program
The CB Development Program assists NPOs or affiliated organizations in becoming APO-accredited CBs to operate certification schemes of productivity specialists. A CB must build up a pool of qualifi