Glossary

Corporate environmental responsibility (CER) is demonstrated by continuing commitment by industry to act in environment-friendly ways and contribute to overall environmental improvement while carrying out business. [Read More]

Corporate social responsibility (CSR) is the concept that organizations have an obligation to consider not only the interests of customers, employees, and shareholders but also of [Read More]

Entrepreneurship is the practice of starting new organizations, especially new businesses, generally in response to opportunities. Creative entrepreneurship focuses on the process of creating new and/or [Read More]

To monitor customer satisfaction and to take action to improve it, a number of different methods have been developed. The Customer Satisfaction Index (CSI) is one [Read More]

A decision matrix (also called selection matrix, problem matrix, etc.) evaluates and prioritizes a list of options. A team first establishes a list of weighted criteria [Read More]