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| Year | 2024 |
| Title | The Art of Digitalization: A Dive into e-Estonia |
| Author(s) | Dr. Stephane Remy Antoine Barde |
| Description | Estonia is a digital transformation pioneer, offering valuable lessons to those hoping to follow a strategic approach to modernization. e-Estonia encompasses digital network development for education, healthcare, business, and citizens’ interactions with government based on the three pillars of confidentiality, availability, and integrity. X-Road, the backbone of e-Estonia, facilitates public service delivery, streamlines processes, and thereby lowers costs and raises citizens’ confidence in government. The citizen-centric approach and cross-border cooperation initiatives offer a guide for APO members to enhance their own cost-effective digital governance and productivity initiatives. |
| Citable URL | https://doi.org/10.61145/IINI4552 |